What's New

ASTCA eBill Early Sign-up Now Available
ASTCA now on Facebook
Hearing Aid Compatibility (HAC) for ASTCA Wireless Handsets

"In The News" is brought to you by the team at ASTCA, "Serving Our Community"

Messages "From the Top"

ASTCA eBill Now Available
Our eBill platform is now online. Customers who wish to set up online viewing of their bill must come to our office to sign up. You can sign up at either our Fagatogo or Nu'uuli Business Offices. Customers using eBill will no longer receive a paper copy.
Source:
Customer Service
Reminder To Pay Bills
ASTCA reminds customers to pay their bills by the 25th of the month to avoid disconnection. If your service was disconnected for nonpayment, please go to our Fagatogo Business Office and speak with our Credit & Collections or call us at 633-1126.
Source:
Customer Service

To insert your message here contact marketing@astca.net.

Support

Dial 611

About ASTCA's NEW 611 Repair & Support

611 Repair & Support
- Dial 611 to speak to a Repair & Support Agent, Open a Ticket, Status Updates
- Internet, Cellular, Landline

Customer Service:
- Dial (684) 633-1121/1126
- Weekdays 7:30 AM – 4:00 PM

Toni Betham
Customer Service Manager

In May of 2010, the American Samoa Telecommunications Authority began an internal initiative to restructure and reorganize our 611 Repair & Support Services sub-division. The initiative was part of an overall upgrade of our Customer Service Department. Supervising 611 Repair & Support Services is Toni Betham, our Customer Service Manager.

Call 611:

In August of 2010, we completed most of the restructuring and reorganization of our 611 Repair & Support Services sub-division and we are pleased to announce that ALL trouble related problems for all of our “services” can now be reported to our 611 Repair & Support Services sub-division. To do so you can dial “611” on any ASTCA cellular or landline phone and you will be connected to one of our Repair Agents so you can report your problem. Our 611 Trouble Desk operates 24/7, including holidays and weekends.

Services reported to 611 include: Landline, Cellular, Internet, Special Circuits

Trouble Tickets:

A trouble ticket will be issued and the appropriate repair and support teams will be dispatched same day or next business day depending on “time reported” and “trouble type”. All tickets will be assessed by a repair crew within one working day of the time reported and a repair should be effected within two working days.

Escalation:

If the trouble is not repaired within two working days, tickets are automatically escalated to supervisors and managers for Tier III tracking and resolution.

Status Updates:

You can obtain a copy of the ticket and status updates by calling 611 and speaking to one of our Repair Agents. A copy of the ticket can be emailed to you upon request. Just give the repair agent your email address and a copy will be sent immediately. If you don't receive it right away, please check your SPAM mail folder before calling again.

You can also request call backs by technicians and supervisors by asking the 611 Repair Agents to forward your request to the appropriate person.