What is Parental Control and how does it work?

Parental control is a feature that accesses your home broadband connection via the Gigaspire equipment connected to the ONT device. Parental control is a solution to protect families at home from being exposed to illegal and inappropriate adult content which includes but is not limited to gambling, violent and sexually based material.

What is Experience IQ?

Experience IQ allows you to set the rules for your wifi connection. Like websites that you allow your children to visit. You can manage screen time, and monitor apps across all of your family’s devices while in your network. You can create uservprofiles and set restrictions based on allowable content.

What is Protect IQ?

Protect IQ prevents unauthorized access to your Wi-Fi network, blocks attempted visits to known harmful websites, and actively terminates data transfers before malicious payloads are delivered to any network device. Get notified through push notifications whenever a security issue is triggered- with details of which device was attacked, where it came from, and when it occurred.

Why do I need it?

When activated or enabled, this solution will allow parents and caretakers to block content they wish to. It gives you access to manage your wifi and how it is being used by members of your family, particularly children.

What is the difference between Protect and Experience IQ?

Simply put, Protect IQ helps to protect your wifi network by blocking any malicious activities. Experience IQ is an enhanced feature that allows you to manage and control the devices accessing your wifi network.

Which subscription is best for my family?

The great thing about our plans is that you get both Protect and Experience IQ! If you’re looking to keep your home protected and all year round, the annual subscription is the best for you. You can always upgrade if you choose our semi- annual plan.

Can I control everything in my home?

Access to and the management of Parental Control service is managed via a mobile device through a mobile app called Command IQ that can be downloaded from the Apple Store or Google Play. The account holder is responsible for maintaining the confidentiality of passwords and account information to access the Parental Control feature. The account holder is responsible for safekeeping and updating login credentials. The account holder is responsible for all activities that occur within the account and agrees to notify ASTCA immediately of any suspected, unauthorized use of the account.

Can I cancel my subscription at any time?

Yes, however, please review our terms and conditions in regards to cancellations.